© 2019 Grandma Thunderpants

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Shop Policies 

• Please keep items away from small children, pets, and irresponsible adults. :) Clay charms are constructed in a way that helps them be more durable. You may see a polymer clay adhesive on the backs of some items. Acrylic charms may have a protective sticker on the back which is easily removed. 

• Metal allergies: If you have an allergy to a specific metal, I cannot guarantee all components of your item will be allergen free. Plastic chain, cotton cord, and stainless steel are alternatives I can offer for an additional fee. :)

Privacy Policy

• Your privacy is very important to us! All information collected (name, email address, home address, phone number, etc) is only used to fulfil your order, and will never be sold to any third parties. We will never share your information for any reason with anybody. 

☆☆☆ We will never send you spam or unsolicited emails/communication. If you wish to join our mailing list to stay in touch, it would be appreciated and you can unsubscribe at any time. :) 

Payment

• Easy and secure payment processing done through Paypal! 

☆☆☆ Please make sure your shipping address is correct. If you believe your order was placed with an incorrect address, please let me know ASAP. :) 

Shipping

• I ship Monday-Friday, usually around noon. Please allow up to a week for made to order items to be created for you. 

• Items ship via USPS First Class for domestic and international orders. 

• International orders take roughly 6-20 business days to arrive. United States orders should arrive in 3-5 business days. Holidays will always delay shipping transit time.

☆☆INTERNATIONAL BUYERS: You are responsible for any customs fees that your item may incur. All items are marked as merchandise. 

• Shipping cost includes the price of packing materials (padded envelope, item bags, bubble wrap) to ensure safe arrival of your item(s). US shipping price includes tracking number.

Refunds/Exchanges

• If something arrives broken, let me know through my contact form and we can work it out from there. :) Please message me about any items that arrive broken before opening a case.

• If something does not arrive please do not hesitate to contact me so we can resolve it quickly.

• Refunds and exchanges are handled on a case by case basis. Since I make jewelry, there are health concerns with reselling certain items, so please message me with any questions or concerns involving refunds and exchanges. I cannot accept returns on any jewelry items that have been worn. 

• Remember that all items are handmade and slight differences in color/size/construction will occur. These differences should be cherished as part of buying handmade. 😍